Faq

1.What are the services of Drop Matrix Studio ?

Drop Matrix Presents Customizable Motion Videos for sale. You do not need to do anything or to know complex editing software’s. We do the work for you. All you have to do is to pick the right video that suits your needs and just purchase it and send us the changes like videos, images ,musics and texts to replace via email and we will do the rest and send you the output video as you like. We can upload and send you the URL or if you want it as a CD/DVD we can send it via post. You have the option to pay via PayPal / credit card / debit card /direct deposit and also net bank transfer facility is available.All our works are in High Definition (HD) so please send us good quality images and videos to get the full out of it.

2.What payment methods are you offering ?

We offer Paypal payments that supports credit card or debit card so that you do not even need a paypal account.And also you can transfer money using internet banking.While transferring in different currency always check with Google for the current currency conversion rates and send that money to our provided bank account.We also offer a direct deposit to our bank account,so you can simply go to the bank branch nearby and make cash deposit to our account.you can get our bank account details via contact form or simply email us to contact@dropmatrix.com

3.Do i need a credit card to purchase ?

No need for a credit card as we stated above : We offer Paypal payments that supports credit card or debit card so that you do not even need a paypal account.And also you can transfer money using internet banking.While transferring in different currency always check with Google for the current currency conversion rates and send that money to our provided bank account.We also offer a direct deposit to our bank account,so you can simply go to the bank branch nearby and make cash deposit to our account.you can get our bank account details via contact form or simply email us to contact@dropmatrix.com

4.What i need to do after getting the product online or via post in CD/DVD

You do not need to do anything as it is final work changed as your desire you can use it for your personal or business use as you wish

5.Do you offer a direct bank transfer for the purchase ?

Yes we are,you can get our bank account details via contact form or simply email us to contact@dropmatrix.com

6.When i will get my final product after purchase ?

After purchase, upon receipt of payment and getting the desired changes from your side like, videos,audio’s,texts,images and other instructions we will deliver your work minimum in three days and a maximum of seven days if we have several orders in pending.After seven days any product send via postal service will take more time and that will be beyond our control so we can not tell you the exact time for shipping.But for orders send via online, if we fail to deliver within maximum of seven days we offer a full refund if you choose to do so.

If you want a product in one or two days or the same day you order you can simply contact us first before purchase and upon agreement that we will deliver it soon, you can make that purchase and we do deliver as we agreed and failing to do so will reflect in a refund (only applies for delivery via online)

7.If you failed to deliver the product what happen to my money ?

After purchase, upon receipt of payment and getting the desired changes from your side like, videos,audio’s,texts,images and other instructions we will deliver your work minimum in three days and a maximum of seven days if we have several orders in pending.After seven days any product send via postal service will take more time and that will be beyond our control so we can not tell you the exact time for shipping.But for orders send via online, if we fail to deliver within maximum of seven days we offer a full refund if you choose to do so.

If you want a product in one or two days or the same day you order you can simply contact us first before purchase and upon agreement that we will deliver it soon, you can make that purchase and we do deliver as we agreed and failing to do so will reflect in a refund (only applies for delivery via online)

8.Do you offer any kind of refunds ?

All sales are final unless current offer or special states otherwise.No refunds will be given. Product exchanges will not given for damaged or defective products send via post due to postal service fault and are sometimes*(strictly upon web masters decision) permitted for products ordered. Returns must be requested with in 5 business days of order receipt.*Applicable charges apply. Email contact@dropmatrix.com for exchange authorization and information.

Return Address will be in the product sending envelope and in our contact page

After purchase, upon receipt of payment and getting the desired changes from your side like, videos,audio’s,texts,images and other instructions we will deliver your work minimum in three days and a maximum of seven days if we have several orders in pending.After seven days any product send via postal service will take more time and that will be beyond our control so we can not tell you the exact time for shipping.But for orders send via online, if we fail to deliver within maximum of seven days we offer a full refund if you choose to do so.

If you want a product in one or two days or the same day you order you can simply contact us first before purchase and upon agreement that we will deliver it soon, you can make that purchase and we do deliver as we agreed and failing to do so will reflect in a refund (only applies for delivery via online)

9.If i don’t like the work what i can do ?

You get what you are seeing in our site with your desired texts,images,videos,music provided by you or upon allowing us to choose so there are nothing else that you don’t like,if you don’t like a video simply do not purchase it.For errors like spelling mistakes and so we are offering to redo the work for you without any extra charge if it is our fault.

10.May i need to know any software’s to use the final product ?

No you do not need to know any software because all our delivered works are final and you can use it for personal or business use as you like,may be there you need to know some software or application that is as you choose to show the final product via online or theatres or televisions.

11.Do I need an account in the site to order ?

No need for an account to purchase but getting an account in our site will get you updated about our new products and services and special promotions and so.It is simple to get an account in our site,you just need to fill a simple form or even you can login with social media like Facebook,Twitter,Google,LinkedIn so there will be no need to fill that simple signup form.

 

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